Privacy Policy

At Shardaa-Exim, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, interact with our services, or place orders with us. We comply with GDPR (Europe & UK), POPIA (South Africa), and APP (Australia) to ensure your rights are protected.

Information We Collect

We may collect and process the following types of information:

Personal Details: Name, business name, email, phone number, and shipping address.
Business Information: Company registration details, tax identification, and order preferences.
Payment Information: Billing details and transaction records (we do not store credit card details).
Website Usage Data: IP addresses, browser type, device information, and cookies for analytics.

How We Use Your Information

We collect your data to:

Process Orders & Deliver Products – Ensure smooth order fulfillment and shipping.
Customer Support & Communication – Respond to inquiries, resolve issues, and send updates.
Marketing & Promotional Activities – Send offers, newsletters, and product updates (with your consent).
Compliance with Legal Requirements – Ensure compliance with GDPR (Europe & UK), POPIA (South Africa), and APP (Australia).
Website & User Experience Improvement – Enhance security, analyze traffic, and optimize our services.

Data Protection & Security

We take appropriate technical and organizational measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction.

Encryption & Secure Servers – All data is stored securely with encryption protocols.
Limited Access – Only authorized personnel have access to personal data.
Third-Party Compliance – We ensure our service providers follow strict data protection laws.

Data Sharing & Third-Party Services

We do not sell or rent your personal information. However, we may share data with:

Shipping & Logistics Partners – To deliver orders efficiently.
Payment Processing Services – To process transactions securely.
Marketing Platforms (With Consent) – To provide promotional offers.
Legal Authorities (If Required) – To comply with laws in Europe, the UK, Australia, and South Africa.

All third parties are required to follow strict data protection policies.

International Data Transfers

As we operate globally, your information may be transferred to India or other locations where our servers are located. We ensure:

GDPR Compliance (Europe & UK) – Data transfers follow Standard Contractual Clauses (SCCs).
POPIA Compliance (South Africa) – Data is handled per South African Protection of Personal Information Act.
Australian Privacy Principles (APP) – We follow cross-border disclosure laws.

If you are in Europe, the UK, South Africa, or Australia, you have the right to request that your data be stored within your region.

Your Data Rights

Under GDPR, POPIA, and APP, you have the following rights:

Right to Access – Request a copy of the personal data we hold.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure (“Right to Be Forgotten”) – Request data deletion when no longer necessary.
Right to Restrict Processing – Limit how we use your data.
Right to Data Portability – Receive your data in a structured, readable format.
Right to Object – Opt out of marketing communications anytime.

To exercise your rights, contact us at: Info@Shardaa-Exim.com

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience.

Essential Cookies – Required for website functionality.
Analytics Cookies – Track visitor behavior (Google Analytics, Facebook Pixel).
Marketing Cookies – Help us show relevant ads.

You can manage cookie preferences through your browser settings.

Retention of Data

We retain personal data only as long as necessary to:

Fulfill business and legal obligations.
Process orders, warranties, and refunds.
Comply with tax and regulatory requirements.

Once data is no longer needed, we securely delete or anonymize it.

Third-Party Links & External Services

Our website may contain links to third-party sites. We are not responsible for their privacy policies. Please review their terms before sharing data.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

CALL NOW: (+91) 98450-31275